Privacy Policy

Last Updated: July 11, 2025

At Denman Island Coffee Company, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our coffee products online.

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

Contact Information: name, email address, phone number, and shipping/billing address.
Payment Information: credit card or other payment details processed securely via third-party payment providers.
Order Information: products ordered, order history, preferences.
Website Usage Data: IP address, browser type, device information, and website interaction collected via cookies and analytics tools.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfill your orders.
To communicate with you regarding your purchases or inquiries.
To send you updates, promotions, or newsletters (with your consent).
To improve our website, products, and customer experience.
To comply with legal and regulatory requirements.

3. Consent

We collect, use, and disclose your personal information only with your consent, except where otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third parties only as necessary, such as:

Payment processors to complete transactions.
Shipping companies to deliver your orders.
Service providers that help operate our website (e.g., hosting, analytics).
As required by law or to protect our legal rights.

All third parties are required to safeguard your personal information and only use it for the purposes for which it was shared.

5. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

However, no transmission over the internet is 100% secure. We encourage you to take steps to protect your personal information, such as choosing a strong password and logging out after using shared devices.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage data. You can manage your cookie preferences through your browser settings.

7. Your Rights

Under applicable privacy laws, you have the right to:

Access your personal information.
Request correction of inaccurate information.
Withdraw consent to the use of your information.
File a complaint with the appropriate privacy authority.

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated version will be posted on our website with a new “Last Updated” date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Denman Island Coffee Company
Email: owner@betterplanetcoffee.ca
Phone: +1-604-790-9045